With 24Seven as your BPO partner, your business is suddenly a company that has gained an instant competitive advantage. How? Imagine working with a company that has a local feel due to its English speaking population and historic cultural ties to the United States. That same company represents you in another very important geographic region several thousand miles away on the other side of the world. Your newly gained global presence is replete with benefits and advantages for your business.
For example, 24Seven has the unique ability to be a world-class operation while providing you with personalized service. Depending on the size of your business, ‘bigger is not always better.’ However, what makes us so flexible is our talent to adapt to the scale, size, and scope of your business at a moment’s notice. Also, 24Seven has an American-based office in California, a state known for business and commerce. Again, this enhances our ‘local but global’ concept even more. Being on opposite time zones is a real plus because it’s like having another work shift for your back-office needs! There is no greater way to leverage your time.
With 24Seven as your partner, you receive predictable and budgeted costs, two critical elements of your management process. 24Seven significantly lowers your cost while improving efficiency and quality of service. Using the latest technology, we developed a customized offshore solution that leverages your communications metrics as well as complements your long-term goals.
With the right partnering of human resources and technology, 24Seven brings world-class service solutions directly to you, seamlessly and confidently.
Why the Philippines?
Quality Human Resource with Cultural Affinity to the United States
The Department of Trade and Industry estimates that skilled labor in the Philippines currently stands at 29 million. This vast workforce is English speaking, highly trainable, and computer literate. The literacy rate in the country is an impressive 94.6%. Historical and cultural factors have also made Filipino workers very accustomed to western business practices and work standards.
Wages are typically less than a fifth of that in the United States. Foreign companies that are now outsourcing to the Philippines estimate 30% to 40% savings on programming and data processes, 15% to 30% reduction costs on call center services, and 35% to 50% cost savings on application systems and software development.
Strategic Location for Global Trade
The Philippines is an ideal venue for international trade. Its physical location lies at the very heart of Asia and serves as a gateway to the 500-million-strong Association of Southeast Asian Nations’ (ASEAN) market. It also serves as a regional hub for major logistics companies like DHL, FEDEX and UPS. IT parks, economic zones, and BPO centers can be found throughout the archipelago.
Robust Telecommunications System
An efficient, reliable and resilient telecommunications network connects the Philippine economy to the rest of the world. Real-time communication is possible through fixed line, mobile, cable, aerial/radio, VSAT and Internet platforms. Communication costs in the Philippines are among the lowest in the region.
The Philippines is composed of 85 economic zones spread across the country. Within these zones are IT parks. Many of these dedicated IT parks are located right at the center of commercial and business districts. Premium and Class-A office space is available for lease at very competitive rates and reasonable terms.
The Philippines has opened up its economy by allowing 100% foreign ownership in almost all economic sectors. It has strengthened its capital markets and deregulated the banking, insurance, shipping, and telecommunication industries, removing most, if not all, of the existing monopolies. Corporate income tax has been reduced to 32% from 34% in 1998. Companies located in economic/export zones are subject to only a 5% overall tax.
Investor-friendly Government Programs and Incentives
To ensure a healthy business climate for outsourcing companies, the Philippine government has created the Commission on Information and Communications Technology (CICT) to be its primary policy, planning, coordinating, implementing, regulating, and administrative arm. The CICT will promote and develop reliable and cost-efficient communication facilities and services.
BPO Industry Overview
In 2006, the Philippines offshore service generated revenues of $2.1 billion, placing third behind India and China and slightly ahead of Malaysia. That is up 62% over the $1.3 billion it gained in 2004. This represents a huge increase from the start of the decade when outsourcing in Manila employed only 2,400 people and the industry had revenues of just over $24 million. Overall, Philippine Business Process Outsourcing, (BPO), is forecasted to earn US$11 billion and employ 900,000 people by the year 2010.
Benefits with 24Seven
- Strengthen Profitability
Reduce personnel and production costs with 24Seven’s global resources.
- Improve Efficiency
Increase productivity and save valuable time and money by utilizing 24Seven’s economic, geographic, and strategic advantages.
- Focus on Core Competency
Let 24Seven handle the ‘support’ elements of your business. You now have the freedom to concentrate on your core competencies and top tier priorities.
- Gain Scalability
With 24Seven you have a ‘no risk’ turnkey partner. Eliminate any capital spending for extra personnel, office space, and technology. Everything is already in place for you to grow and expand your business.